EASY SPACE – Frequently Asked Questions (FAQs)

Sir, here is the updated version with the cancellation and refund policy added as FAQ No. 21:

EASY SPACE FAQs

1. What is Easy Space?

Easy Space offers practical, space-saving, and functional home storage solutions designed to help organize your living or working area.

2. What products does Easy Space offer?

We offer shelving units, storage racks, cabinets, organizers, furniture mechanisms, and other space-saving products for homes, offices, and commercial spaces.

3. Are Easy Space products easy to assemble?

Yes. Most Easy Space products are designed for easy assembly and come with the necessary parts and instructions.

4. Do you provide assembly or installation services?

Assembly or installation services may be available depending on the product and delivery location. Additional charges may apply.

5. Can I customize the size, color, or design?

Customization depends on the type of product:

  • Wall beds: Available in standard sizes and specifications only.
  • Items with mechanisms: Customization may be possible depending on the mechanism, design, and technical requirements.
  • Wardrobes: Customization is available depending on your preferred size, color, layout, storage configuration, and design.

Please send us your preferred measurements, color, design, and other requirements so our team can check feasibility and provide a quotation.

6. What materials are used for Easy Space products?

Materials may include laminated boards, engineered wood, metal frames, plastic components, and other durable materials, depending on the product model.

7. Are the products suitable for small spaces?

Yes. Easy Space products are designed to maximize limited spaces, making them ideal for condominiums, apartments, bedrooms, kitchens, offices, and small commercial areas.

8. How do I place an order?

Send us the product name or photo, preferred variation, quantity, and complete delivery location. Our team will confirm the price, availability, and delivery details.

9. What payment methods do you accept?

Available payment methods may include bank transfer, e-wallet, cash on delivery, and other payment options offered through our official sales channels.

10. Do you deliver nationwide?

Yes. Nationwide delivery may be arranged. Delivery fees and availability will depend on the product size, quantity, and destination.

11. How long does delivery take?

Delivery time depends on product availability and location. Ready-stock items may be delivered sooner, while customized or made-to-order products require additional production time.

12. Can I inspect the item upon delivery?

Customers are encouraged to check the packaging and product condition upon delivery. Any visible damage or missing parts should be reported immediately with clear photos or videos.

13. What should I do if there are missing or damaged parts?

Contact our customer service team and provide your order details, photos, and an unboxing video. Our team will review the concern and assist with replacement parts or other appropriate solutions.

14. Do Easy Space products come with a warranty?

Selected products may include a warranty against manufacturing defects. Warranty coverage does not include damage caused by improper assembly, misuse, overloading, accidents, or normal wear and tear.

15. Can I return or exchange an item?

Returns and exchanges are subject to our store policy. Items must be unused, complete, and in their original packaging. Customized products may not be eligible for return or exchange unless they have a verified manufacturing defect.

16. How do I clean and maintain Easy Space products?

Use a soft, dry, or slightly damp cloth. Avoid strong chemicals, excessive moisture, and abrasive cleaning materials. Keep the product away from prolonged exposure to water and direct sunlight.

17. How much weight can the shelves or racks carry?

The weight capacity varies depending on the product model and material. Avoid exceeding the recommended load and distribute items evenly across the shelves.

18. Are bulk or wholesale orders available?

Yes. We accept bulk, wholesale, project, and reseller inquiries. Special pricing may be available depending on the product and order quantity.

19. Do you accept orders for offices, condominiums, and commercial projects?

Yes. Easy Space can provide storage and space-saving solutions for residential, office, retail, and commercial projects.

20. How can I contact Easy Space?

You may contact Easy Space through the following channels:

  • Facebook Page: Easy Space PH
  • Website: www.easyspaceph.com
  • Text, Call, or Viber: 0917 638 8535

For faster assistance, please include the product name, quantity, preferred specifications, and delivery location.

21. What happens if I cancel my order and request a refund?

Cancellation requests are subject to review and approval.

For approved cancellations made before the item is shipped, the customer will receive the total amount paid less a 10% cancellation and processing fee.

If the item has already been shipped, the following charges will be deducted from the refundable amount:

  • 10% cancellation and processing fee
  • Original delivery fee
  • Return shipping fee
  • Other applicable handling charges

Customized, made-to-order, or specially sourced products are non-refundable once production, purchasing, or processing has started.

Approved refunds may take 7 to 15 business days to process, depending on the payment method or financial institution used.

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